Frequently Asked Questions

Do I need an account to be able to place an order?

No.  Retail customers can order from the website by simply adding the item(s) to your cart and proceeding through the checkout as normal. Retail customers without a verified business will NOT be approved for a wholesale account.

When will my order ship?

Orders are generally processed within 1-2 business days unless otherwise indicated on the website.  From there, your order will be placed in priority sequence for shipping.

What is the charge for shipping?

Shipping is calculated before the final checkout page. Shipping rates will vary depending on products, weights, and location.  FREE shipping will be activated for any orders over $75.

How long does shipping take?

Shipping times will vary depending on the carrier and the destination.

How can I track my order?

Once the shipment has been created in our warehouse, you will receive an email with the tracking number.  This number can then be entered on the carrier’s tracking site to view the most recent scan information.  *PLEASE NOTE* Tracking information is only updated once the package has been scanned in at the carrier’s facility.

I need general help. Where can I go?

If you require assistance with anything related to a product or order, you can contact us by sending a support ticket to or connect with us via our live chat option on the website.

I need to return/exchange an item.

If you have a defective item or were shipped the wrong item, you can contact us at and provide us with all the relevant information.  We will be in contact with you via our ticketing system on how to go about processing a return/exchange.

I’m looking for info on a particular product/brand.

You can view a collection of helpful product information videos by clicking the link below and heading to our Youtube page.  If you cannot find the information you are looking for here, please contact us directly with your inquiry and we will try to assist you as best we can

My package says delivered but I have not received it.

The most up to date tracking information is available on the carrier’s website with your tracking number.  If tracking information says the package was delivered and several days have passed with no new information, you can reach out directly to the carrier to inquire about status.

I would like to make changes to an existing order.

Please note, once an order has been submitted on our website, we are no longer able to make changes to the order.  In this case, you can reach us at and explain the situation.  We will then be in touch with you from there.

I would like to cancel my order.

Please reach us via our ticketing support system at or via our live chat option. PLEASE NOTE: Once an order has been shipped, we are no longer able to cancel it.

Does sell new or used products?

We only sell new products.  If you receive an item which you feel has been previously used, please contact us at